As professional FTD florists, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD branded products. We will make every effort to send arrangements as you see in the photos. However, we may need to substitutes vases. If you have difficulties placing your FTD order online, please call us at 757-484-2642. If you are not satisfied with the purchased FTD product, we will send a replacement or refund the full purchase price. All you need to do is notify us within 3 days of receipt of your FTD order. You may call or come in person.